Do you enjoy building long term customer relationships and helping businesses grow through tailored logistics solutions? Are you a commercially minded account manager who thrives on delivering exceptional customer service and driving account growth? If so, you could be the newest addition to our team as an Account Manager - International

Be part of the movement - and play your part.   

About the role  

The Account Manager – International is responsible for managing and developing a portfolio of strategic international freight and logistics customers, ensuring high levels of customer satisfaction, retention, and profitable growth. The role requires extensive travel across the UK, with regular customer meetings and networking opportunities, playing a central part in maintaining and expanding customer partnerships.

Working closely with Commercial, Operations, Customer Service and Internal Sales teams, the role will act as the primary relationship owner for assigned international accounts, identifying opportunities to increase revenue, improve service performance, and strengthen long-term partnerships. The role will support the delivery of DFDS's commercial objectives through proactive account management, customer engagement and continuous improvement initiatives.

You will be responsible for:

• Managing a portfolio of international freight and logistics customers

• Building trusted relationships with key stakeholders and decision-makers

• Conducting customer reviews and developing account growth plans

• Identifying revenue, volume, and service growth opportunities

• Supporting customer renewals, commercial discussions, and account development

• Monitoring service performance and leading improvement initiatives

• Maintaining CRM records, forecasting activity, and account reporting

About you 

You'll have experience in account management, customer relationship management, or commercial roles within logistics, freight forwarding, transport, or supply chain environments. Strong relationship-building, communication, and problem-solving skills are essential, alongside the ability to identify growth opportunities and manage multiple priorities effectively. Knowledge of international freight, customs, or multimodal logistics would be advantageous.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

Working at DFDS  

Join the movement and grow with us.  

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover

• Contributory company pension scheme

• Holiday Purchase Scheme

• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

• Full employee assistance programme including:

• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

• Huge range of retail discounts from high street and online retailers

• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you.