Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Group Sales Advisor.

Be part of the movement - and play your part.  

About the role  

As part of the DFDS Group Sales team, you will play a key role in driving revenue growth and delivering exceptional service to our B2B and group customers across all routes. This is a commercially focused position where strong relationship management, attention to detail, and a proactive mindset are essential. You will take ownership of group reservations from initial enquiry through to final travel, ensuring a seamless end-to-end experience while maximising sales opportunities and supporting wider business objectives.

Please note - This role is a Fixed Term Contract for 6 months, working 3 out of 5 days per week, on a 24 hour contract.

You will be responsible for   

• Manage group and B2B reservations from enquiry to completion, including allocation adjustments (wash), manifest updates, payment coordination, and final documentation.

• Proactively identify upsell and cross-sell opportunities to maximise revenue and contribute to agreed sales targets and KPIs.

• Maintain clear, proactive communication with customers, particularly during TIP situations, providing guidance and ensuring service excellence at every stage.

• Collaborate closely with sales operations, field and business sales teams, as well as finance, product, and revenue management to ensure smooth booking processes and commercial alignment.

• Represent DFDS as a brand ambassador by maintaining strong product knowledge, participating in ship meetings and vessel tours, and supporting wider sales operations during peak periods to promote a “one team” culture.

About you 

You are a commercially minded, customer-focused professional who thrives in a fast-paced sales environment. While experience within the travel industry is preferred, it’s your attitude, drive, and ability to build strong relationships that truly set you apart. If you are bilingual in Dutch, that would be a strong advantage, enabling you to confidently support a broader customer base.

You bring a proven sales mindset, motivated by achieving targets and delivering results, while never compromising on service quality. You enjoy working collaboratively and are recognised as a strong team player who builds positive relationships with colleagues and customers alike. Comfortable operating in a global, cross-functional environment, you communicate effectively and adapt easily to changing priorities.

Highly organised and structured in your approach, you take pride in managing back-office processes with accuracy and attention to detail. Agile, flexible, and self-motivated, you stay focused under pressure and remain committed to delivering a seamless end-to-end customer experience. If you enjoy balancing sales performance with exceptional customer service, you’ll thrive in this role.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

Working at DFDS  

Join the movement and grow with us.  

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover

• Contributory company pension scheme

• Holiday Purchase Scheme

• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

• Full employee assistance programme including:

• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

• Huge range of retail discounts from high street and online retailers

• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. 

We look forward to hearing from you.   

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