Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Apprentice Operations Customer Service Coordinator.

Be part of the movement – and play your part.

About the role

This is a hands-on apprenticeship role supporting our busy terminal and warehouse operations at Immingham Dock. You’ll play a key part in the day-to-day coordination of trailer movements, ensuring smooth and accurate communication between hauliers, warehouse staff, and our terminal team.

You will be responsible for booking trailers in and out of our warehouses and terminal operations, supporting the logistics flow and maintaining accurate records in our systems.

• Log and manage trailer arrivals and departures using internal booking platforms
• Communicate directly with drivers and haulage companies
• Update schedules and system records to ensure operational accuracy
• Support the warehouse and terminal teams with coordination tasks
• Learn and adhere to safety and compliance procedures

You’ll be joining a team of 34 experienced colleagues with an average length of service of 14 years. It’s a well-established department that’s actively evolving and focused on building resilience for the future. You'll work in a collaborative environment where guidance and support are always available, but where fresh thinking is welcomed.

You'll have access to the necessary IT tools, including our in-house transport management systems and Microsoft Office applications. The work environment is fast paced but supportive.

About you

We want you to help define our collective future and show us the best way forward by bringing a strong work ethic and an eagerness to learn. No specific qualifications or prior experience are needed, just a willingness to get stuck in, a positive attitude, and an openness to trying new ways of working.

This role will suit someone who’s naturally reliable and enjoys working with people. Flexibility is key, while the role is based on 39 hours a week (Monday to Friday), there may be opportunities to work 12-hour shifts or nights as part of your future development.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Breeze, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.