Due to continued organic growth, we are currently looking to add a Freight Forwarder at our Dover office. You will have the opportunity to be part of a highly efficient logistics operation that focuses on exceeding customer's expectations and giving the highest levels of customer service.

As a member of our Freight Forwarding team at DFDS you will be tasked with creating customer and haulier relationships, taking on work, and selling it to a third party. Collaborating with contracted clients to boost route options, and DFDS fleet vehicles to help reduce any empty legs. If you’re looking for a role within a dynamic, enthusiastic & fast paced environment, with a willingness to succeed… we have the role for you!

Be part of the movement – and play your part

About the role

Working 5 from 7 days per week, (either Sunday – Thursday or Tuesday to Saturday), between the hours of 8:00 – 17:00, you’ll be communicating with customers along with 3rd party hauliers when joining a dedicated team, assisting the planning department, delivering high standards of service whilst liaising with clients regarding potential issues.

You will be responsible for

• Day-to-day running of the Freight Forwarding Department within the Dover office.
• Developing relationships with both customers & third-party hauliers.
• Liaise with sub-contractors to arrange carriage of goods.
• Monitor Customer Service Satisfaction.
• Organise operational workflow to meet customer timeframes.
• Ensure all Company policies are followed.

About you

• Proven experience, minimum of 1yrs, in transport, freight forwarding or logistics.
• To be ambitious & career driven, excellent communication and negotiation skills.
• Knowledge of transport regulations and documentation desirable.
• A person capable of decisive and effective decision-making, in a time pressured environment.
• Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation, and flexibility.
• Team player and uses initiative - doesn't mind getting stuck in and helping each other.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover.
• Contributory company pension scheme.
• Holiday Purchase Scheme.
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips.
• Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers.
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Breeze, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.